Privacy Policy

Last Updated: November 5, 2026

I. Introduction

The Law Office of Samantha Cremin (“the Firm,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, samcreminlaw.com, use our services, or interact with us (collectively, “using our Services”).

II. Confidentiality of Legal Inquiries

We treat information submitted for the purpose of seeking legal representation with the highest degree of confidentiality, in accordance with our professional and ethical obligations. This Privacy Policy explains our data practices for a general audience and is not a waiver of attorney-client privilege or any other ethical duty of attorneys. Information provided in the course of seeking or obtaining legal representation is governed by our engagement agreements and our professional obligations.

Submitting information through this website, or sending or receiving text messages or email with our office, does not by itself create an attorney-client relationship. An attorney-client relationship is formed only when a written fee agreement is signed.

III. Privacy Policy Overview

This summary gives the key points of our Privacy Policy. For more detail, please read the full policy below.

• What we collect: Information you provide to us and information gathered from your use of our website.
• How we use it: To respond to your inquiries, provide legal services, and maintain and improve our website and the quality of our services.
• How we share it: Only with service providers that help us operate our website and office systems, or when required by law.
• Your control: You have clear choices about your personal information, including the right to access, correct, or request deletion of it.

IV. Personal Information We Collect

We may collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you (“Personal Information”). The categories of Personal Information we may collect are:

V. How and Why We Use Your Information

We use your Personal Information for specific purposes and only when we have a valid basis to do so.

• To Respond to Inquiries and Provide Legal Services: To answer your questions, schedule and confirm consultations, communicate about your matter, and send administrative and billing communications.

Legal Basis: Your request; performance of a contract.

• To Maintain and Improve Our Services: To operate our website, understand how visitors use it, fix problems, and improve our content, functionality, and the quality of the services we provide.

Legal Basis: Our legitimate interest in maintaining and improving our services.

• For Analytics: To review traffic and usage patterns so we can make our website more useful and easier to navigate.

Legal Basis: Our legitimate interest in improving our services.

• To Comply with Legal Obligations: To comply with applicable laws, regulations, legal process, and our obligations under the Massachusetts Rules of Professional Conduct.

Legal Basis: Compliance with a legal obligation.

VI. How We Share and Disclose Information

We do not sell, rent, or lease your Personal Information to third parties. We may share Personal Information only with the following categories of third parties, and only to the extent necessary for them to perform services for us:

• IT and Hosting Providers: Vendors that provide website hosting, security, and other technical services to operate our website and internal systems.
• Analytics and Performance Providers: Partners such as Google Analytics that help us understand website traffic and usage patterns so we can improve our website and services.
• Marketing Providers: Vendors that help us maintain and improve our website content, search visibility, and the overall quality of our services. These providers do not use your Personal Information to send you promotional messages.
• Communication and Scheduling Providers: Services that help us operate our telephone, text messaging, scheduling, and billing systems.
• For Legal Reasons: We may disclose Personal Information when required by law, court order, subpoena, or other legal process, or in response to valid requests by public authorities.
  
  

Mobile phone numbers and SMS consent data are excluded from any sharing described above and are handled as described in Section XI.

VII. Sensitive Personal Information

We do not collect or process sensitive personal information, such as race, ethnicity, national origin, sexual orientation, religious beliefs, or health data, unless it is necessary to provide or maintain a service you have requested.

VIII. Security of Your Information

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. If we collect sensitive information (such as details about your legal matter submitted through our contact or consultation request forms), that information is encrypted and transmitted to us securely. You can verify this by checking that the web page address begins with “https” or by looking for the lock icon in your browser’s address bar.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only individuals who need the information to perform a specific job (for example, scheduling, billing, or client communications) are granted access to personally identifiable information. The computers and servers on which we store personally identifiable information are kept in a secure environment.

IX. Cookies

We use cookies and similar technologies to operate our website and improve your experience. Cookies may include necessary cookies that allow the site to function properly and analytics cookies that help us understand how visitors use the site. Cookies are not linked to any personally identifiable information you submit to us. Most web browsers allow you to block or delete cookies through their settings, although some parts of the website may not function properly if you do.

X. Your Privacy Rights and Choices

We honor the following rights for all users, regardless of where you live:

• The Right to Know and Access: To ask what Personal Information we have collected about you and how we have used and shared it.
• The Right to Deletion: To request that we delete your Personal Information, except where we are required to retain client files, records, or communications under applicable law or the record-retention obligations that apply to attorneys in Massachusetts.
• The Right to Correction: To request that we correct inaccurate or incomplete Personal Information.
• The Right to Data Portability: To request a copy of your information in a usable format.
• The Right to Know Third-Party Recipients: To request the categories of third parties to which we have disclosed your Personal Information.
• The Right to Opt Out of Communications: To stop receiving text messages by replying STOP, or to stop receiving emails by contacting our office.
• The Right to Non-Discrimination: To be free from discrimination for exercising your privacy rights.

To exercise any of these rights, contact us using the information in Section XV. We will need to verify your identity before processing your request, which may involve providing information that matches what we have on file, such as your name, email address, and phone number. To designate an authorized agent, you must give that person written permission, and we may require you to verify your own identity directly with us. There is no charge to submit a request.

XI. SMS Terms & Conditions

Program Description. By opting in, you agree to receive SMS text messages from The Law Office of Samantha Cremin. Messages may include appointment reminders, case status updates, scheduling confirmations, follow-up messages, and billing inquiries.

Consent and Opt-In. You may opt in by checking the SMS consent checkbox on our website contact or consultation request form, or by providing your mobile number to our office and agreeing in writing to receive text messages. The consent checkbox is unchecked by default and is separate from any other request or agreement. You must be the account holder of the mobile number you provide, or have the account holder’s permission to enroll that number. Consent to receive text messages is not a condition of purchasing any goods or services and is not required to retain our legal services. You may withdraw consent at any time.

Message Frequency. Message frequency varies depending on your matter and your interactions with our office.

Message and Data Rates. Message and data rates may apply. Contact your wireless carrier for details about your plan.

Opt-Out. You may opt out at any time by replying STOP to any message you receive from us. You will receive a single confirmation message and will receive no further messages unless you opt in again. You may also opt out by calling 508-286-6900 or emailing samcreminesq@gmail.com.

Help. Reply HELP to any message for assistance, or contact us at 508-286-6900] or samcreminesq@gmail.com.

No Sharing of SMS Data. Mobile phone numbers and SMS consent information collected for text messaging will not be shared with, sold to, or rented to any third parties, affiliates, or partners for marketing or promotional purposes. SMS opt-in data and phone numbers will not be shared with any third party except service providers strictly necessary to deliver the messages you have requested.

Carriers. Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on effective transmission by your wireless carrier and is not guaranteed.

Confidentiality. Please do not send confidential case details or time-sensitive information by text message unless you have a written representation agreement with our office.

XII. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal and professional obligations, considering factors such as the length of our relationship with you, applicable statutes of limitations, and professional conduct rules. Mobile phone numbers and SMS consent records are retained for the duration of your relationship with the Firm and for a reasonable period afterward to document consent, and are deleted upon request or opt-out unless a legal or professional retention obligation applies.

XIII. Children’s Privacy

Our website and SMS program are not directed to people under the age of 18, and we do not knowingly collect Personal Information from them through our website. If you believe we have inadvertently collected such information, please contact us to request its deletion.

XIV. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or SMS program after changes are posted constitutes acceptance of the revised policy.

XV. Contact Us

If you have questions about this Privacy Policy, our SMS text messaging program, or our data practices, contact us:

The Law Office of Samantha Cremin

1342 Belmont St 

Ste 304
Brockton, MA 02301

Phone: 508-286-6900

Email: samcreminesq@gmail.com